Returns and Refunds Policy

These Terms and Conditions (the “Terms”) govern the sale of goods and services (the “Goods”) by NovaDome (“we,” “us,” or “our”) and your access to and use of our services, including our online store (the “Service”). By accessing our Service or purchasing our Goods, you agree to these Terms.

1. ELIGIBILITY

1.1 Return Window: Returns are accepted within 30 days of delivery for unused and unassembled products in their original packaging.

1.2 Non-Returnable Items: Customized or special-order items and items marked as final sale at purchase are not eligible for returns.

1.3 Condition: Items must be in their original, unused condition to qualify for a return and refund.

2. RETURN PROCESS

2.1 Initiating a Return: Please contact NovaDome Customer Service with your order number and reason for the return to initiate the process. We will provide a return authorization and detailed instructions.

2.2 Return Shipping: The customer is responsible for return shipping costs, and it is advised to use a trackable shipping method. NovaDome cannot assume responsibility for lost or damaged returns.

3. INSPECTION & REFUND TIMELINE

3.1 Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return requirements.

3.2 Refund Process: Once approved, refunds are typically processed within 7 business days and issued to the original payment method. Please note that original shipping costs are non-refundable.

4. DAMAGED OR DEFECTIVE ITEMS

4.1 If your item arrives damaged or defective, please notify us within 7 days of receiving your order. NovaDome will assess the issue and arrange a repair, replacement, or refund as needed under our warranty terms.

5. EXCHANGES

5.1 Direct Exchanges: Currently, we do not offer exchanges. If you wish to replace an item, please follow the return process and place a new order.

6. INTERNATIONAL RETURNS & REFUNDS

6.1 Customers outside the US and Canada are responsible for additional return fees, customs duties, and international shipping costs. Please contact our team for guidance on international returns.

7. CONTACT INFORMATION

7.1 For any questions or concerns about returns or refunds, please reach out to us at customerservice@novadome.com or call our Customer Service team.